My Poupette provides different types of authentication services to fit your needs. Has eBay ENDED your auction and you need proof that your item is authentic? We can help.

Appraisals, Certificates of Authenticity, and Statements of Condition are also available.

If you live near a boutique, it will sometimes authenticate your item(s) for free, however, it will typically not put its findings in writing, per corporate policy. This is primarily because people were switching authentic items for fake ones and using their letter as proof of authenticity. If you do not live near a retailer or want a written opinion of regarding authenticity, My Poupette can usually help.

INSTRUCTIONS

We can check eBay auctions, other web sites and your personal photos. Authentications may be done with detailed photographs or by sending the item to us via a method that will track receipt. Insurance is highly recommended. Sometimes the same method may be used for appraisals.

There are some items that we recommend be shipped for personal inspection, as photos alone are often insufficient. We will let you know!

Items shipped to My Poupette and in-person authentications that do not require a written statement are as stated above, plus the cost of return shipping.

1. After our in-person inspection, if you need a Written Certificate of Non-Authenticity, an additional$35 fee will be due. You may also upgrade to a Certificate of Authenticity.
2. Official authentications will be in writing, which may be submitted to eBay, PayPal, insurance claims adjusters, insurance companies, credit card companies, Small Claims Courts, police departments, and other agencies. If your letter is for Small Claims Court, add $40 to have it notarized. All letters are sent via email attachment. Original notarized letters will be sent by U.S. Priority Mail.

TURNAROUND TIMES

• Standard Turnaround time: Allow 7 Business Days.
• Rush is within 5 Business Days.
• Super Rush is within 48 hours (2 Business Days).
  

IF AN OPINION CANNOT BE RENDERED

We will notify you and return your item to you. A $25 service fee will be applicable, and the remainder will be returned to you. You will also receive a discount on your next request. Shipping charges will be due before item is returned.

DISCLAIMER AND LIMITATIONS

Our authentication service is based on having studied Louis Vuitton for more than 25 years, and other designers for more than seven years. We are not familiar with every item produced and will not render a written opinion if we are not at least 99% certain. By engaging our services, you acknowledge that we will take every precaution and make every effort to render an accurate opinion, however opinions rendered may be subject to a one percent error margin. You agree to hold us harmless for any loss associated with our written report.

PAYMENT METHODS

Payment for services is due prior to services rendered via DEBIT CARD, CREDIT CARD, CHECK OR MONEY ORDER, or Google Checkout. Make check or money order payable to: My Poupette. Notify us via admin @ mypoupette.com (remove the spaces) if you are mailing your payment.